Return & Refund Policy — Sri Ram Exporters

Return & Refund Policy

Sri Ram Exporters — International B2B Bulk Export Policy

Effective Date: 11 May 2026
Business: Sri Ram Exporters  |  Proprietor: Kalpesh Sankhvaya
GSTIN: 08FJUPS4689P1ZJ  |  IEC: FJUPS4689P  |  FSSAI: 22226074001744
Address: Ghora Ka Chowk, Ravato Ki Gali, Near Mehta House, Jodhpur 342001, Rajasthan, India
Contact: +91 9001676426  |  sriramexporters@gmail.com

1. Scope & Applicability

This Return & Refund Policy applies exclusively to international bulk and wholesale orders placed with Sri Ram Exporters. By placing an order, the buyer acknowledges and agrees to the terms set forth in this policy, which governs all B2B export transactions including Home Décor, Spices & Herbs, Handwoven Textiles, Commodities, and all other export categories offered by us.

This policy is governed by the Foreign Trade (Development & Regulation) Act, 1992, the Customs Act, 1962 (India), and applicable international trade norms. It is not applicable to retail or individual consumer purchases.

2. Pre-Shipment Quality Assurance

All products undergo rigorous quality checks before dispatch. We strongly recommend that buyers:

  • Request product samples before placing bulk orders (sample charges apply and are adjusted against bulk order value)
  • Review and approve product specifications, photographs, and certificates before production or packing
  • Conduct or nominate a third-party pre-shipment inspection at buyer’s cost if required
  • Clearly specify quality standards, certifications, packaging and labelling requirements in the confirmed Purchase Order

Once the buyer approves a pre-shipment inspection report or sample, the shipment is considered accepted in terms of quality and specifications.

3. Order Cancellation Policy

All confirmed bulk export orders are non-cancellable due to bulk procurement commitments and international logistics. However, we may allow cancellation under the following conditions:

  • Written request received within 48 hours of order confirmation
  • No production or procurement has been initiated
  • An administrative and restocking fee of 10% of the total order value will be deducted

4. Eligible Return & Replacement Conditions

4.1 Valid Grounds for Claim

  • Wrong Product Shipped: Product does not match the confirmed Purchase Order in item type, variety, or specifications
  • Significant Quality Defect: Product is substantially defective or fails certified quality standards — supported by independent third-party inspection report
  • Short Shipment: Quantity delivered is measurably less than the quantity invoiced, verified by Bill of Lading and weight certificates
  • Transit Damage Due to Faulty Packing: Goods damaged during shipment caused by Sri Ram Exporters’ packing — supported by carrier damage report and photographic evidence submitted within 72 hours of delivery

4.2 Conditions NOT Eligible for Return

  • Minor natural variation in colour, texture, or finish in handcrafted, organic, or agricultural products (inherent to handmade and natural goods)
  • Damage arising from improper storage, handling, or customs inspection at the buyer’s port
  • Delays due to customs clearance, port congestion, force majeure, or shipping line delays beyond our control
  • Change of mind, market fluctuation, or change in buyer’s business requirement after shipment
  • Products where pre-shipment samples were approved by the buyer
  • Perishable goods including fresh spices and agricultural commodities once shipped
  • Custom-manufactured or made-to-order products with buyer-specific specifications or branding

5. Claim Procedure

To initiate a valid return, replacement, or refund claim, the buyer must follow this process:

  1. Notify within 72 hours of delivery: Send a written notice to sriramexporters@gmail.com or WhatsApp +91 9001676426
  2. Submit complete documentation:
    • Invoice number and Purchase Order reference
    • Clear photographs or video of the defective, damaged, or incorrect goods
    • Packing list and Bill of Lading copy
    • Carrier damage report (if transit damage)
    • Independent third-party inspection report (for quality disputes)
  3. Hold goods: Do not dispose of, return, or destroy any goods without written authorisation from Sri Ram Exporters
  4. Resolution timeline: We will review and respond within 7 business days of receiving complete documentation

6. Return Logistics & Shipping Costs

  • Return shipping for approved claims due to our verified error will be arranged by Sri Ram Exporters via freight credit or pre-paid return label
  • Buyer must use original or equivalent export-grade packaging for any return shipment
  • All returns must comply with Indian customs re-import regulations and the buyer’s country import laws
  • Goods returned without prior written authorisation will not be accepted and will be returned to the sender at their cost

7. Refund Policy

7.1 Refund Options (in order of preference)

  • Replacement Shipment — Correct or defect-free product shipped at no additional cost (preferred remedy)
  • Credit Note — Applicable against future orders placed within 12 months
  • Partial Refund — For short-shipped or partially defective consignments, proportionate to defective quantity
  • Full Refund — Only where replacement is not feasible and the entire shipment is confirmed incorrect or unusable

7.2 Refund Processing

  • Approved refunds will be processed within 15 to 21 business days of final claim approval
  • Refunds will be made via bank wire transfer (SWIFT) or to the original payment method
  • All bank charges, SWIFT fees, and currency conversion costs will be borne by the buyer
  • Refunds will be processed in USD or INR as mutually agreed at the time of the original order

8. Dispute Resolution

  • Both parties agree to first attempt resolution through written negotiation within 30 days
  • If unresolved, disputes shall be referred to arbitration under the Arbitration & Conciliation Act, 1996 (India)
  • The seat of arbitration shall be Jodhpur, Rajasthan, India
  • Proceedings shall be conducted in English
  • This policy is governed by the laws of India

9. Force Majeure

Sri Ram Exporters shall not be held liable for any delay, non-delivery, or inability to fulfil orders due to circumstances beyond our reasonable control, including natural disasters, epidemics, war, civil unrest, government embargoes, port strikes, shipping line delays, or customs regulatory changes. We will notify the buyer promptly of any such event.

10. Sampling Policy

  • Samples are available for most product categories at sample cost plus shipping charges
  • Sample costs are fully adjustable against the first bulk order of minimum USD 500 value
  • Buyer approval of a sample constitutes acceptance of product quality and specifications for the bulk order
  • Custom samples (branded, labelled, or modified) may take 7 to 14 business days to prepare

11. Contact Us

For all return, refund, or claims-related queries, please contact our export team:

  • Email: sriramexporters@gmail.com
  • WhatsApp / Phone: +91 9001676426
  • Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST
  • Address: Sri Ram Exporters, Ghora Ka Chowk, Ravato Ki Gali, Near Mehta House, Jodhpur 342001, Rajasthan, India

This policy was last updated on 18 June 2026. Sri Ram Exporters reserves the right to amend this policy at any time. The most current version will always be available on our website.